Frequently Asked Questions

Frequently Asked Questions - Digicel Call International

Our award-winning app brings the savings and convenience of Digicel Call International to your Android phone or iPhone. It allows you to call anywhere in the world at very competitive rates. You can also use the app to add funds to your calling balance and redeem Digicel International recharge cards.
The Digicel Call International Mobile App is free to download from Google Play and the App Store. There are no monthly charges or commitments associated with the app. Once you add funds to your account, you will be charged a per-minute rate to the destination you are calling. All rates can be found on the app or on our website at www.digicelinternationalcalling.com
The Digicel Call International Mobile App does NOT replace your current mobile service provider or plan. The app uses your mobile service or plan to connect with the Digicel Call International platform. You can make calls using either the app or a local access number to connect to your Digicel Call International account which will allow you to make calls with low rates.
The current version of the Digicel Call International Mobile App supports the following android and iPhone devices with the exception of windows phones and blackberry phones.

It's easy! Just follow these steps:
1. On your device, tap the Play Store icon.
2. Search for the app named Digicel Call International and select it.
3. Tap the button labeled FREE; the button will then change to say OK.
4. Tap the button labeled OK.
5. Once the installation is complete, the Digicel Call International Mobile App should appear with your applications.
6. Register by entering your email and accepting the terms and conditions.

It's easy! Just follow these steps:
1. On your device, tap the App Store icon.
2. Search for the app named Digicel Call International and select it.
3. Tap the button labeled FREE; this button will then change to say Install.
4. Tap the button labeled Install. (Note: You may be prompted to enter your iTunes password).
5. Once the installation is complete, the Digicel Call International Mobile App should appear on your iPhone's home screen.
6. Register by entering your phone number and email address, then accepting the terms and conditions.

The Digicel Call International Mobile App is designed to be used with a device that can make and receive phone calls and has a US number associated with an operator. Therefore, it is not available from a tablet nor iPad at this time.
The Digicel Call International Mobile App is ready to use once successfully installed on your phone and once you have registered to create the account.
No, unfortunately the app is not available outside of the US at this time.
In the app, you will be able to access all of the contacts stored in your phone's native address book, simply by tapping the Contacts button.
Yes, you can. Simply tap the Funds button in the app menu and choose how you would like to fund your calling balance. You can add funds with your credit or debit card.
The information you submit on the Digicel Call International Mobile App is protected by the highest level of industry-standard SSL encryption. All of the credit card information submitted by the app is then encrypted a second time before being stored on our secure billing servers.

Digicel Call International accepts the following cards for payment:
• Visa (credit and debit cards)
• MasterCard (credit and debit cards)
• American Express
• Discover

We do not accept payment by bank account, nor Paypal, nor check at this time.
First, you will need a Digicel Call International account with funds for international calling. You can add funds at any UNITRANSFER or CAM Transfer location in the US. Using your phone, dial local access number provided to you when you created the account. Listen to your balance, and when you hear the prompt, dial the number you wish to call. Be sure to include the country code, city code and phone number when you dial. It's that easy.
The Digicel Call International service is only available from a US phone number associated with a US mobile operator. It is not compatible with Google umbers skype numbers or magic jack numbers and/or international phone numbers.
No, the only phone service you need is domestic calling within the U.S. If the calling plan from your phone service provider does not include nationwide U.S. coverage, you may want to check and confirm that calls to your Digicel Call International access number will not incur any additional cost.
You can contact customer service or visit the rates page on our website at www.digicelinternationalcalling.com
Our rate sheet on the Digicel Call International app or on the www.digicelinternationalcalling.com website, displays two rates per country, a landline and a mobile. These rates are the lowest rates per either landline or mobile phone. Depending on the actual operator for the phone being called, these rates will vary.
Rates constantly change due to changes in a country’s telecommunication rates and regulations. Please visit our rate page on our website or the app to view the most current rate to any destination.
Please call our customer service line at 1-855-734-9221 and one of our friendly customer care agents will help assist you in resolving this issue.
This message appears when our system does not recognize your phone number. Please be sure that your registered phone number id is not blocked on your device. You can also try to use one of our local access numbers instead of dialing from the app to help resolve this issue. If the problem still persists, please call customer service at 1-855-734-9221
Please contact customer service to assist you with this inquiry or view your call history using the Digicel Call International app on your phone.
You have the option of adding funds using your credit or debit card directly on the Digicel Call International app on your phone, on the website www.digicelinternationalcalling.com or by calling customer service at 1-855-734-9221. You can also add funds using cash at any UNITRANSFER or CAM Transfer location.
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